Flower Delivery in
Frequently Asked Questions
Bouquet Service:
Do I have to design my own bouquet?
No, we have a range of beautiful designs that our London florists have created which you can simply click to purchase.
Will the bouquet I create be exactly what I have picked?
Yes! We will buy the flowers you have selected and create the most beautiful gift bouquet. We don’t add filler flowers and/or flowers that you haven’t requested. We like to put you, the customer in full control.
Can I send more than one bouquet at a time?
You can indeed! If you have several gifts to send, there’s no need to place 3 separate orders; instead, add everything to your basket and allocate which bouquet is what is sent to which address during the checkout process.
How do I choose flowers that will complement each other?
The good news is that there is no right or wrong when designing with flowers! If, however, you’d like a helping hand, we suggest selecting colours that tonally complement each other. Think of the colour wheel (or click here to see it!) and pick colours from opposing sides. For example, if you were to pick purple, maybe add a dash of yellow as a harmonious combination. Alternatively, explore one colour palette (for example pink) and select floral textures from this colour only. Doing so will create a luxury bouquet which is rich in detail or texture.
If in doubt, a classic bouquet featuring only roses in a single colour is always a winning gift. Alternatively, pick a bouquet design that one of our London florists have already created for you.
How do I know how many stems to choose?
The more stems you choose the larger the bouquet will be. The tricky bit is deciding how much you love the recipient! If in doubt, bigger is always better!
What will it look like if I add foliage to my bouquet?
Good question! Adding foliage will result in a design that is more textural, open and has a greater sense of movement. Adding foliage will create an online gift bouquet which will appear more country garden inspired where a bouquet with only flowers will always be more structured and compact.
What will it look like if I only have flowers in my bouquet and no foliage?
A bouquet which only features flowers will look more compact than a bouquet featuring foliage.
As a result of only featuring flowers, it will always look slightly smaller than a bouquet design that includes foliage so it is better to go for a slightly larger size if you want to ensure a great response from your recipient.
Can I send a personalised bouquet?
Absolutely! We are all about personalisation at bloom! Our build-your-own bouquet service allows you to become your very own florist. Pick the flowers you want to see in your luxury gift bouquet and our florists will transform your selection into the most beautiful reality.
You can then write a personalised gift message and select which greetings card you would like to send with your online bouquet order.
How long will my bouquet last?
We guarantee our all flowers for a minimum of 5 days from the date they are delivered provided that the care guidelines are followed.
Can I send a personalised message with my flowers?
Yes, absolutely! You will be prompted to add a personalised message to accompany your online bouquet order during the checkout process. You can also select your perfect greetings card to make sure your friend or relative receives the best present ever!
How do I setup a subscription?
To start receiving the most beautiful flowers direct to your doorstep couldn’t be easier. You can select whether you would like to receive flowers each week, every other week or each month. Click here to get started. It only takes a couple of minutes to arrange.
Can I change the frequency of my Flower Subscription deliveries?
Yes, absolutely! When you first setup your Flower Subscription with bloom, pick how often you would like to receive your bloom box. This could be every week, every other week or every month.
If you would like to change the frequency of your deliveries, just pop into your online account where you can manage all your preferences.
If you have a special occasion and want to order some extra flowers, you can do this too using our Market Flowers collection. This order will also show in the calendar in your online account so you can keep track of what you have ordered.
How does the subscription work?
Our Flower Subscription service delivers a beautiful bunch (or bunches!) of blooms directly to your door on either a weekly, bi-weekly or monthly basis. Our creative director Larry Walshe hand selects each flower variety we send and every week you will experience a different flower type. This way you get to learn lots about floristry whilst always having something new to enjoy in your home or office.
We always want you to love every bloom delivery so when you first sign-up, you will be asked to input your preferences, so if there are any colours or flower varieties you don’t love, just tell us and we will make sure to substitute these blooms for something else on a week where you would otherwise receive flowers outside of your preference.
You can then manage your deliveries and flower preferences in your online account. The calendar will show you when every delivery is scheduled and if ever you need to skip a week, freeze your deliveries or arrange to send a bunch to a friend or relative because you are going to be away on holiday, you can do this here.
Can I personalise my flower choices?
Yes! When you first sign-up, you can tell us about any colours of specific flower varieties you don’t love and we will make sure that these aren’t sent to you.
Don’t worry though, you won’t miss out – if ever we are planning to send a flower you won’t love, we will substitute your order with something else just for you.
You can also access your preferences anytime you like via your online account so can change these later down the line if you don’t specify them at the start.
What flowers will you be sending in my Flower Subscription?
Each week our creative director Larry Walshe hand selects a wonderful variety of flowers that represent the “Best in Bloom.” These flowers represent the best our season has to offer to ensure that you always receive the freshest, best value product possible.
We want you to love your flower journey with bloom so make sure that whilst you will see the same type of flower more than once throughout the year, it will always be in a different colour. That way you will learn lots about the different types of flowers available and will become a floristry guru in no time!
If you want to see what is likely to be sent throughout the year, our “What’s in the Box” area showcases the types of flowers available on various months of the year so you have a good idea of what to expect.
Can I pause my Flower Subscription if I am going away on holiday?
Of course! You can pause your Flower Subscription deliveries at any time using the calender in your online account.
If you fancy, you can always send flowers whilst you will be away on holiday to a friend or relative to brighten up then day. Sharing is caring!
If I go away on holiday, can I nominate my subscription to go to another address of my choosing?
Absolutely! All part of our wonderful service. Just pop into your online account, select the delivery you want to pause and when prompted, you can choose to send this to a friend of relative instead of missing out.
Who picks my flowers for me?
Every flower sent with our Flower Subscription service is curated by celebrity London florist Larry Walshe. Celebrated as one of the best florists in the UK, Larry will hand select each flower variety based on its seasonal availability, price and style to ensure that throughout the year you experience a large range of blooms. These will give you lots to arrange at home and ensure that you will be a floristry guru in no time!
If ever you want to see how to care for your flowers, we have detailed instructions on how to look after every flower variety that we sell online. Just click here to explore.
Can I change my subscription?
Of course! There is no fixed term and you can cancel or pause your deliveries at any time. To manage your deliveries, visit the dashboard in your account area.
When do you take the payment for each flower delivery?
We take payment 2 days before your flower delivery arrives with you.
Market Flowers:
Where are the Market Flowers grown?
Our flowers online are grown by expert growers in Britain, Scotland, Wales and Europe. The majority of our blooms are grown in either the UK or Holland. We do also source more exotic flowers from further afield to offer a wide range of blooms throughout the year.
Why do you choose the flowers you do?
Our Market Flowers collection represent the “best in bloom” for any given season. Our selection is ever-changing and we ensure a wide selection of blooms are available for you to buy flowers online throughout the year.
Bloom are the leading premium online florist. We only believe in selling flowers which are stylish and so have curated a wonderful range of the most beautiful blooms for you to buy online. Our premium quality flowers all last for ages and look amazing to ensure that you receive the best value possible.
Are your flowers seasonal?
Yes! In order to ensure that when you buy flowers online we provide you with the best quality flowers at the lowest possible price, we only stock flowers which are readily available in any given season.
Have no fear, we have a wide selection of premium quality flower varieties to buy online so you will always have lots of choice when shopping for a birthday or anniversary gift.
How many stems will I receive?
The number of stems that you will receive in a bunch varies dependent upon the flower type you are buying. This is clearly advised when shopping online with us. For most of our flowers, you can select the number of stems you want to in your bunch, meaning you can go as big as you like!
To promote zero flower waste, all flowers in our Market Flowers collection are sold by the same number of stems that we buy from our growers.
Can I order a vase for my flowers?
Absolutely! Whether you are buying flowers online as a gift or merely as a treat to yourself, you can of course add any of the vases from our homeware collection to compliment. We have a range of drool-worthy capsule collections which each feature style-savvy vases and pots that are sure to brighten up your home. From everyday essential vases to lifetime must-have’s, all our vases are made to add warmth and happiness to your home!
General:
How do I contact customer services?
Our customer services team are available by telephoning 020 8540 5305 or by emailing hq@bybloom.co.uk.
Can I order by telephone?
Bloom are the premium online florist in the UK and all orders must be placed online. Our customer services team will be happy to assist with any questions or queries you may have over the phone however in order to provide you with the most intuitive website service, we require that all orders are received online.
Can I re-order my flowers every month?
You absolutely can however this does need to be done manually. Due to the seasonal nature of our flowers, most varieties are not available all year round so we are unable to automatically arrange to send you one single type of flower each month. Our wide range of premium flowers are regularly updated online so you can always be sure that if we have it on our website, it is available to buy.
If you would like to receive fresh flowers to your home or office every month, our Flower Subscription service is an ideal option for you. Each month we will send you a bloom box filled with a bunch (or bunches!) of the most wonderful fresh flowers. We change what we send every time so you will always receive something new and different. This will mean that throughout the year you will learn lots about the different types of flowers and become a floristry guru in no time!
Can I see what I have sent before?
Yes, absolutely. You can see any of your past orders in our online account area. This way you can remind yourself of what you sent a particular friend, partner or relative last year and either order more of the same or change it up for something new!
How does the online address book work?
Your bloom address book is your new best friend. Think of it like a virtual concierge! Add in the dates throughout the year which are special and cannot be forgotten, we will then remind you one week before each special occasion or celebration to ensure that you never miss an important birthday or wedding anniversary ever again!
How do I add a special occasion reminder?
Login to your account and you will be able to quickly add in any special occasions or celebrations which are important to you. Each one takes only a couple of quick clicks to enter but once done, you can rest assured you will never miss an important birthday or wedding anniversary ever again. We will email you one week beforehand to remind you that it is time to place your bouquet order and all you need to do is login, pick your favourite gift bouquet and write a lovely note for your recipient. It’s as easy as that!
Where do your flowers come from?
Our flowers are sourced from the finest growers around the world. We love to champion UK flower growers as much as possible and source the majority of our blooms from either England or Europe. We occasionally stock flowers which are exotic and come from further afield too.
Can I amend my order?
If you wish to make any changes to your order you may do so by e-mailing us or by calling us on +44 (0) 208 540 5305. We will always do our very best to make last-minute changes for you but can only guarantee requests that are received by 9am 5 working days prior to your delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
Can I cancel my order?
Should you need to cancel an order, we will require a written notification to hq@bybloom.co.uk five working days notice prior to the delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
How will my flowers be packaged?
All our flowers are wrapped in either chic brown paper or a luxurious combination of tissue paper and brown paper. These are then presented in our signature, style-savvy boxes. What’s better, everything (yes, everything!) is either recyclable or compostable and 100% plastic free! Just our first step in becoming considered the most ethical and sustainable online florist in the UK.
What do I do with my flowers once they have been delivered?
Hurrah! Your order has arrived…now what?! To get the most from your flowers, follow our detailed care instructions. We have provided care guidelines for every flower type that we sell to make sure that you get the maximum amount of enjoyment from your online flower order.
How do I display my flowers?
Now for the exciting bit…arranging your online flower order! The good news is, you are the florist so there is no right or wrong way of displaying them. Just follow our care guidelines to get the most out of your blooms and if you fancy a few professional hints and tips on how we like to style our flowers, check out creative director Larry Walshe in action here.
Once you’ve created your masterpiece, make sure to b.social, channel your inner Annie Leibovitz and take some snaps. Share them online, tagging @bybloomuk and using the hashtag #lovebloom to be in with a chance of getting featured on our grid!
Should I change the water?
Absolutely! No one likes to drink dirty water and flowers are no exception! To achieve the best results with your blooms, follow our care instructions.
Can you supply wedding flowers?
Our sister company Larry Walshe Studios specialise in creating the most beautiful weddings & events in the UK. If you would like to discuss your upcoming celebration, they are the best in the business and would be delighted to help you. Click here to visit their website.
What is the best way to look after my flowers?
To learn more about the variety of flower you have ordered and how to care for it, visit our care guidelines. We have created guidance for every flower type that we sell online to make sure you can enjoy your flower order for the longest time possible.
What flowers do you supply?
We always stock flowers which are currently in season. This means you will always get the best flowers at the very best price. Our flower selection changes throughout the year and both our Market Flowers collection & build-your-own bouquet service will always have a wide selection of colour and flower varieties to ensure the perfect gift, whatever the time of year.
How you do your flowers stay fresh once I have ordered?
Every online order of fresh flowers are sent hydrated. Unlike other online florists, we do not believe you should wait 2-3 days after you have received your order before you can start enjoying it. We make sure every flower stem is sent with a water source so that when it arrives at your door, it looks as good as the day it was cut in the field by our expert flower growers.
Delivery:
What happens if I am not in when you deliver my flowers?
Panic not! Our wonderful couriers will alert you when a delivery is scheduled and you can let them know exactly what you want them to do with your flowers. They can always add them to your safe place ready for you to collect when you get home.
Where do you deliver?
We deliver fresh flowers throughout the whole of the UK mainland. All our fresh flowers online are sent via a dedicated next-day delivery courier.
Can I track my order?
Yes, of course! You will receive a notification when your blooms have left the studio and this will include a tracking number which you can use at any time. We like you to be in full control so this will allow you to see the process of your flower delivery.
When do you deliver?
We deliver 7 days a week, including Saturday & Sunday so you can always be sure to receive your floral gift when you need it. To arrange your fresh flower delivery, select from the various next-day delivery options during the checkout process and pick the one that is right for you.
When will my order be delivered?
You will receive a notification once your blooms have left the building and will be supplied with a tracking number so you can follow their journey. All flowers are shipped using our dedicated next-day delivery courier service and if you have selected a premium delivery (timed delivery, Saturday delivery or Sunday delivery) you will receive a notification from our delivery partner to advise of the time.
Can I change my delivery date?
If you need the change the date of your delivery, please contact our customer services team on 020 8540 5305 or by emailing hq@bybloom.co.uk. We will always do our very best to make last-minute changes for you but can only guarantee requests that are received by 9am 5 working days prior to your delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
Can my order be paid for on delivery?
Unfortunately, no. bloom is an online florist and all orders must be paid for at the time of ordering.
Can I order flowers for weekend delivery?
Yes, absolutely. We deliver 7 days a week, including Saturday and Sunday. To arrange for your flowers to be delivered on a weekend, make sure to select the correct delivery option during the checkout process.
What do I do if my flowers are damaged on delivery?
We carefully package and distribute all flowers to ensure they arrive with the intended recipient in perfect condition however, in the unlikely event that your flowers have been damaged in transit please keep the flowers and contact us within 24 hours of receipt. We cannot be held liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not feasible we will offer a full refund to the purchaser.
What do I do if my vase or pot is damaged on delivery?
If you have received an item which you believe to be faulty or damaged, please email hq@bybloom.co.uk within 72 hours of your item being delivered along with photographs and a description of the issue and our customer services team will be delighted to resolve the problem for you. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. Please note, if we are not notified within this timeframe, we are unable to refund or replace the items concerned.
What is your returns policy on pots & vases?
If you change your mind for any reason and wish to receive a refund for a pot or vase purchase, we are happy for you to return your purchase to us within 30 days of it being dispatched. The item must be unused and in its original retail packaging. Please note, due to the perishable nature of plants, we are unable to refund any plant that may be selected as part of your order. For more information, please refer to our returns policy.
My flowers were delivered late, what do I do?
We always ensure that any order is dispatched the day prior to your desired delivery date. The flowers will be at your risk from the time of delivery. We cannot accept any liability for delayed deliveries caused by any third party or due to fire, flood or mechanical breakdown. We are also unable to accept liability for consignment being delivered to the wrong address due to incorrect postcodes or house names or numbers.
My flowers haven’t been delivered, what do I do?
To track the status of your order, please click here. If you require further assistance with your order, our customer services team will be delighted to assist.
Account:
How to I change my delivery details?
You can manage your addresses within your online account area. Click here to login and be taken straight over to your online dashboard.
If you need to change the address of an order that you have already placed, please contact our customer services team on 020 8540 5305 or via email hq@bybloom.co.uk who will do their best to assist you.
How to I change my account details?
You can manage all your personal settings within your online account. Click here to login and be taken straight over to your online dashboard.
Within your online account you can manage your address book, add a special occasion or celebration reminder, manage any regular deliveries, change your password and much, much more.
How do I create an account with bloom?
Great question! It’s so easy to create a bloom account and start receiving beautiful flowers. We are an online floral revolution with sustainability at the core of everything we do. Click here to get started!
Also, sign-up to our newsletter and you will receive b.loved loyalty points which you can redeem instantly! Sign-up now!
Sustainability:
How will the flowers be packaged?
All our flowers are sent in super stylish bloom boxes. These instil joy upon arrival so get ready for lots of praise coming your way really soon if you have just sent flowers to someone special.
All our flowers are lovingly wrapped by hand using skilled London florists. Our wrapping, cards and boxes…in fact, everything (yes, everything!) you receive from us is super sustainable and proudly plastic free. We have tried to make your online shopping experience as pleasurable as possible whilst also ensure a meaningful response to sustainability so everything you receive from us is either recyclable or compostable. For further details on our sustainable revolution, please click here.
How do I dispose of the flowers packaging?
Firstly, thank you for being part of our sustainable revolution! We have tried really hard to make this process as simple as possible in order to ensure a meaningful response to sustainability. Simply put, everything you receive from us can either be composted or recycled. For full details on what to do with your packaging, click here to read our super helpful guide.
What is home compostable?
Packaging labelled as home compostable means that the customer can simply place the packaging into the home compost bin alongside fruit & vegetable waste. Home compostable packaging means that any material or component used in the packaging, including the adhesives and printing ink will decompose into organic soil.
What do you mean when you say you are proudly plastic-free?
Our aim from inception was to create beautifully wrapped luxury gift bouquets which are 100% plastic free. Simply put, this means everything (yes, everything!) is biodegradable. What does this actually mean? We are so glad you asked! Even if all our packaging ends up in your general waste, you can be assured it will naturally biodegrade and no microplastics or toxic chemicals will remain.
What does FSC Certified mean?
FSC stands for “Forest Stewardship Council”. They are an international non-profit organisation dedicated to promoting responsible forestry. FSC certifies forests all over the world to ensure they meet the highest social and environmental standards.
The FSC logo on a wood or wood-based product (for example, our boxes and paper packaging) is your assurance that said items are made with, or contains, wood that comes from FSC certified forests or from post-consumer waste.
In addition to forest certification, the FSC certification includes a chain of custody that tracks the timber through every stage in the supply chain from the forest to the final user. This is then monitored through the invoicing process and the final label on the proud has a code which confirms that the item is genuinely FSC.
What are b.loved loyalty points?
b.loved loyalty points are our way of rewarding our most loyal customers. Every time you order flowers online with bloom, you will earn reward points. These can then be redeemed for a whole host of lovely treats and rewards on future purchases. It’s just out little way of letting you know that we value having you as part of our community.
www.bybloom.co.ukis a website operated by Larry Walshe Ltd (we). We are a registered company in England and Wales under the company number 8988717. Our VAT number is 185096578.
We reserve the right to withdraw or amend our web site at any time. In using our site you agree to accept and abide by all of our Terms & Conditions and act in accordance with the law. You may not alter, impair or interfere in any way with our website. If you default negligently in any obligations set out in these Terms & Conditions (including our Privacy Policy) you shall be liable for all the losses and damages that this may cause to Larry Walshe Limited, our affiliates, partners or licensors. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which has been debited from your credit or debit card. If you have any queries regarding your order please contact us immediately on 0208 540 5305 or via email to hq@bybloom.co.uk. We will contact you by e-mail or telephone if we have any queries relating to your order.
All subscription requests and orders received are subject to acceptance by Larry Walshe Ltd and any of our personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of a rejection, we will refund or cancel any payments received in full, via the payment method used to place the original order.
You must agree that any messages sent by us as a third party will not contain anything that can be construed as vulgar, abusive, harassing, racist or defamatory and that may cause upset and embarrassment to the recipient or any other person. Larry Walshe retain the right to refuse to send or display any messaged deemed as objectionable.
Standard Orders:
If you wish to make any changes to your order you may do so by e-mailing us or by calling us on 0208 540 5305. We will always do our very best to make last-minute changes for you but can only guarantee requests that are received by 9am 5 working days prior to your delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
Subscription Orders:
If you wish to change your subscription or make any adjustments to the delivery frequency, please do so via your dashboard in the account area of the Bloom website. We will always do our very best to make last-minute changes for you but can only guarantee requests that are received by 9am 5 working days prior to your delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
Standard Orders
All prices for products on our web site are inclusive of VAT at the prevailing rate. All prices, unless stated otherwise, exclude delivery. Prices are liable to change at any time. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a product’s correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject the order and notify you of such rejection. We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation.
Subscription Prices
The price for each order within a subscription is the price at the time that a subscription is setup. We reserve the right at our absolute discretion, to riase our prices at any time for reasons including but not limited to price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription with us free of charge.
We accept American Express, Visa and MasterCard credit and debit cards as well as Apple Pay. In order to offer the best security, all our payments are processed securely by Stripe.
All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
For all ongoing subscriptions, your credit or debit card will be billed at checkout for your first delivery only. For ongoing deliveries, you will be billed on a recurring basis every week in which a delivery is scheduled. The amount your card will be billed in any given week will be the value of your order(s) for the given week.
If you create an account and enter your payment details, your card will be stored securely by Stripe so that you can check out on future visits without re-entering your card details.
We never store or have access to your credit or debit card details.
The copyright, design rights, trade marks (whether registered or not), patents (whether registered or not) and any and all other intellectual property rights including the software, source code contained on this website, including without limitation any designs comprising the products or any part of them, the designs, text, graphics, logos and images are the property of Larry Walshe Ltd or its licensors and you have no rights, title or interest in the Intellectual Property Rights.
Incorrect personal details may lead to problems or delays in delivery so before placing your order please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order.
Please note that not all hospitals can take delivery of flowers. If you wish to send flowers to a hospital, please telephone in advance to check they can do this.
All products and flowers are subject to availability. In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
Our flowers are dispatched and delivered by DPD. Should no one be available to accept the delivery, the flowers may be left on the property (including on a porch or step) or with a neighbour. Should you have a preferred location for our courier to leave your order, please specify this when contacted by DPD. Should you prefer our courier not to leave the flowers on the property if no one is available to sign for the consignment, please write this clearly in the delivery information box when navigating through the checkout process. In this instance, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call and arrange a re-delivery.
The flowers will be at your risk from the time of delivery. We cannot accept any liability for delayed deliveries caused by any third party or due to fire, flood or mechanical breakdown. We are also unable to accept liability for consignment being delivered to the wrong address due to incorrect postcodes or house names or numbers.
Nationwide next day delivery is available for all orders placed by 11:00. We do deliver on both Saturday and Sunday if our premium delivery services are selected.
We do deliver to most UK addresses, but there are a few exceptions. We are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.
As a part of the checkout process you will be able to select the delivery date & delivery service for your first order delivery; whether that delivery is a one-off order or part of a subscription. In the case of a subscription, you will also be able to select the frequency of recurrence.
Should you need to cancel an order, we will require a written notification tohq@bybloom.co.ukfive working days notice prior to the delivery date. At peak periods we begin processing orders earlier than usual in order to account for the large volume of deliveries. This means that we may require up to 10 working days notice for any changes to be made.
Should you need to change your subscription, please use your dashboard in your account area of the Bloom website. You can pause or cancel a subscription at any time by providing notice to us at 9am 5 working days before the intended delivery date within your subscription plan. In such circumstances the pause or cancellation will take effect without charge. Where notice is provided after that time, you will still receive and be charged for your next delivery your pause or cancellation instruction will take effect after that delivery. Our subscriptions are intended to be ongoing with multiple deliveries and whilst you are welcome to pause or cancel at any time, we reserve the right to cancel any subscriptions if we consider this service is being abused.
Flowers and Plants:
We guarantee our flowers and plants for a minimum of 5 days from date they are delivered provided that the care instructions are followed. We carefully package and distribute all flowers to ensure they arrive with the intended recipient in perfect condition however, in the unlikely event that your flowers have been damaged in transit please keep the flowers and contact us within 24 hours of receipt. We cannot be held liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not feasible we will offer a full refund to the purchaser.
Vases and Pots:
If you change your mind for any reason and wish to receive a refund for a pot or vase purchase, we are happy for you to return your purchase to us within 30 days of it being dispatched. The item must be unused and in its original retail packaging. Please note, we do not cover the cost of returns and we strongly advise that you insure your parcel for the correct purchase price and get proof of postage alongside a tracking number as we are unable to issue a refund for items that are lost or damaged whilst being returned to us. Please ensure any item returned to us is packaged well; we reserve the right to refuse a return on any item which is not in perfect condition. To arrange a refund, please contact hq@bybloom.co.uk and our customer services team will be delighted to assist you.
All refunds will be processed to the original payment card used. We cannot be responsible for any interest charges made by your credit card company whilst you are awaiting for your return to be refunded onto your card. We are unable to apply any discounts after the checkout process has been completed.
Gift Vouchers and Sales Items:
The purchase of gift vouchers or any items sold within a sale are final and non-refundable.
Flowers and Plants:
Due to the perishable nature of flowers and plants, we are unable to accept returns.
Vases and Pots:
If you have received an item which you believe to be faulty or damaged, please email hq@bybloom.co.uk within 72 hours of your item being delivered along with photographs and a description of the issue and our customer services team will be delighted to resolve the problem for you. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. Please note, if we are not notified within this timeframe, we are unable to refund or replace the items concerned.
Gift Vouchers and Sales Items:
The purchase of gift vouchers or any items sold within a sale are final and non-refundable.
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality and any such warranties are disclaimed by us absolutely. We reserve the right to contact you by email, after your first order.
At our discretion from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Bloom service, and are only available once to any one household.
Discounts and credits cannot be used in conjunction with any other offers.
We only allow one promotion code to be used per order.
Except where otherwise stated, discounts and credits are available only once to any one person.
Credit expires 12 months from the date that it is added to an account
We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.
We reserve the right, at our absolute discretion, to expire, revoke or temporarily remove any loyalty or b.sustainable points that have been accrued on your account.
Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during key peak periods where supply is limited. These include, but are not limited to, 7 delivery days up to and including Valentine's Day and Mother's Day.
Discounts and voucher codes cannot be redeemed against courier delivery charges, percentage discount vouchers are applied only to the flower or bouquet cost unless otherwise stated.
Whilst we agree to use our reasonable endeavours to ensure that the website is fully operational and error free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the website, and shall be released from our obligations under these Terms & Conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.
We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with your use or inability to access the Larry Walshe website and/or the Larry Walshe service. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise provided that nothing contained in these Terms & Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the products supplied.
We reserve the right to supplement and amend the Terms & Conditions on which you are permitted access to the website from time to time. Any changes will be posted on the website and it is your responsibility as a customer to review any changes on accessing the website. Additionally, we reserve the right to suspend, restrict or terminate access to the website for any reason at any time.
These Terms & Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms & Conditions shall prevail. If any of these Terms & Conditions are held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.
If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 24 hours of receipt of the products in question. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation.
We accept no liability for death or personal injury arising from our negligence.
We accept no liability for fraud or fraudulent misrepresentation.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including but not limited to breakdown of systems or network access, flood, fire, explosion or accident.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
